Returns

Please contact us to make a return request. Do not return an item without authorization.

Lifetime Guarantee

Legacy Icons carry a no-fade lifetime guarantee. If your Legacy Icon ever fades, we will replace it.

Item Damaged Prior to Delivery

An item damaged in transit or having imperfections* will be replaced at no cost.
After submitting your return request, please email us a photo of the damage so we can investigate.
If we need you to return the item, we will issue a return label.

Received Wrong Item

We will send you the correct item at no cost.
If we need you to return the item, we will issue a return label.
Please package the returned item securely so it arrives back to us in new condition.

Not Satisfied With Item

If you do not want to keep an item that you purchased, it may be returned with authorization.
Customer pays for the cost of shipping.
Item must be shipped within three (3) days of authorization. (EU customers: 14 days.)
Returned item must arrive in new condition. Please package securely.
If the item is in acceptable condition, customer will be refunded less 40% (the value of our donation to Saint Catherine's Monastery) and our shipping cost. Refund may be further reduced for items damaged in transit, at the discretion of Legacy Icons.

Exceptions & Restrictions

All return requests must be submitted within three (3) days of delivery.
No refunds for damage caused by customer mishandling or misuse.

Cancelations Prior to Shipping

Cancelations must be requested within three (3) days of the placement of the order. Payment will be refunded via the original payment method, less a $20.00 cancelation fee. Allow up to 7-10 days for your financial institution to process your refund.
If you will accept a refund as store credit, we will waive the $20.00 cancelation fee and typically be able to process your refund within one business day.
Serial Cancelations: If you cancel more than 2 orders within a 365 day period (that is, 1 year on a rolling basis), subsequent cancelations will be refunded as store credit only. After 5 cancelations within a 365 day period, no additional cancellations will be authorized.

*Our icons are reproductions of ancient icons. The thumbnail images on our website are fairly accurate representations of what you will receive. If you have questions about a specific icon you are interested in, please contact us before placing your order. Please also note that, because of a multitude of possible monitor settings and lighting conditions, as well as the different color processes at work with monitors versus print, the color in the image you see on your computer screen may not exactly match the icon you receive. We check every icon before it is shipped for the proper color using professional equipment, so you can rest assured that the icon you receive will have the correct color, hue, and contrast, though it may look slightly different from the image on our website. If you have special environmental considerations for your icon's color, please make note of it in your order notes, or contact us beforehand.